Track your order

Put the order number from your confirmation email and the billing email address you used into the form below, and it will show where your parcel has reached. Caltura Plaza also sends the courier’s own tracking link by email and SMS the moment your order is collected.

To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.

What the stages mean

  • Processing — confirmed and on the bench. Handling is 1 business day, including the power-up and zero check.
  • Dispatched — collected and scanned by the carrier. Tracking is live from here.
  • In transit — moving between hubs. Expect 2–7 business days; metro PIN codes land at the faster end.
  • Out for delivery — with the rider today. Keep the phone reachable and the amount ready if you chose Cash on Delivery.

If tracking stops moving

A quiet day usually means a hub transfer and is not a problem. If nothing changes for more than 48 hours, or a failed delivery attempt appears that nobody made, email [email protected] with the order number. We raise it with Delhivery / DTDC ourselves instead of sending you to a helpline.

The windows we work to

Order to doorstep is normally 3–8 business days. Remote, hill and island PIN codes can add a day or two on the last leg. Everything ships from Jaipur, Rajasthan, Monday to Saturday.

When it arrives

Open the case and check the instrument the same day: power it up, close the jaws, confirm it zeros. Anything wrong is settled fastest on an unboxing video sent within 48 hours of delivery.