Cancelling an order

Ordered the 150 mm and realised you needed the 200 mm? Cancel it. At Caltura Plaza cancellation is free at any point before dispatch, and this page says exactly where that boundary sits and what happens next.

The window

Our packing window is 1 business day, so that is roughly how long you have from the moment the order is confirmed. Once the parcel is labelled and scanned by the courier, the order has left us and cannot be cancelled — from that point the Refund and Returns Policy applies instead.

How to cancel

Send one email to [email protected] from the address on the order, with the order number in the subject line. We reply to confirm; that reply is what makes the cancellation final, so please do not assume it is done until you have it in writing. A request from a different address cannot be accepted, because there is no way to verify who is asking.

Fees

None. We charge no cancellation fee, no processing fee, no restocking fee and no administrative penalty on an order cancelled before dispatch. Any shipping charge collected is refunded with the goods.

Refund timing

Approved cancellations are refunded in full to the original payment method, processed within 5 to 7 business days in line with Reserve Bank of India timelines for online refunds. Your bank or UPI app posts the credit on its own schedule after that. A Cash on Delivery order cancelled before dispatch involves no money at all.

Removing one line from an order

Name the items you want dropped. We adjust the order and refund those lines. Note that removing an item can take the order below ₹1,499, in which case the flat ₹79 shipping charge applies to what is left; we always say so before processing.

Changing instead of cancelling

A different size, a corrected address or a swap to another model can normally be handled inside the same packing window — email the order number and what you want changed. Address changes depend on the new PIN code being serviceable, and any price difference is settled before we ship.

After dispatch

Two routes: refuse the parcel at the door, so it returns to us and we refund the goods on arrival; or accept it and raise a return within 10 days of delivery under the Refund and Returns Policy. Refusing at the door is usually faster.

Cancellations from our side

Occasionally we must cancel: an instrument that fails its bench check before dispatch, a price published in error, a PIN code our couriers do not serve, an address that cannot be verified, or an order with fraud markers. We email the reason and refund every rupee paid on the timeline above. Nothing is ever cancelled silently.

Failed payments

A failed or timed-out UPI request creates no order, so there is nothing to cancel. If your account was debited but no confirmation arrived, banks reverse it in most cases within a few working days — send us the UPI reference and we will confirm whether it reached us at all.

Repeat cancellations

We keep cancellation records for fraud prevention. Repeated cancellation after dispatch, or repeated refusal of delivered parcels, may lead us to ask for prepayment on future orders. It is rare, and we explain it before applying it.