Returns and refunds
You have 10 days from delivery to raise a return with Caltura Plaza. Measuring tools are easy to assess quickly: power it up, close the jaws, check it zeros. If it does not do what the listing says, tell us.
The window
Requests must reach us within 10 days of the delivery scan on the courier record. Please check the instrument as soon as it lands rather than at the end of the window — a zeroing fault is far easier to settle while the packaging is still intact.
Condition we can accept
- Unused, with any protective film still on the display or the measuring face.
- The fitted case, pouch, cell, calibration slip and spare parts that came in the box.
- Original packaging, plus the invoice from the parcel or a photo of it.
An instrument returned loose in a jiffy bag usually arrives with a damaged face, and we cannot refund damage caused by the return packing. Use the case and the box it came in.
What we cannot take back
Tools that have been used on site, anything with wear on the jaws or the measuring face, instruments where the fitted case is missing, made-to-order items, clearance stock and gift cards. Cells are consumables and are not refunded separately.
Faulty, damaged, wrong or missing on arrival
Record a short unboxing video as you open the parcel, before you cut the seal on the case. If the instrument is cracked, will not power up, does not zero, is not the model ordered, or something is missing, email that clip within 48 hours of delivery. On that evidence we replace or refund straight away and arrange collection at our cost.
Readings that look wrong
Most “faulty” calipers are a flat cell or a speck of grit on the measuring face — wipe both faces, close the jaws fully and re-zero before writing to us. If it still will not hold zero inside the return window, that is a defect and we treat it as one. Drift caused by a drop or by measuring a hot workpiece is not.
Accuracy claims
We list the maker’s stated accuracy, typically ±0.02 mm on a digital caliper of this class. A return on the basis of accuracy needs a comparison against a known standard, not a second cheap instrument. We will not accept “it disagrees with my other caliper” on its own, and we say so up front rather than after you have shipped it.
How the refund is paid
Once the tool is back and checked, approved refunds are processed within 6 business days. UPI payments return to the same handle; Cash on Delivery orders are refunded by direct bank transfer once you share the account details. We email the reference as soon as it leaves us.
Who pays the return leg
We do, where the fault is ours — faulty, damaged, incorrect or short delivery. On a change of mind you arrange the return to the address we give you and we refund the goods once they are back with us in the condition above.
Exchanges
Wanted the 200 mm rather than the 150 mm, or the IP54 version? Say so in the first email. If it is in stock we ship the replacement as the original starts back to us and settle any price difference either way.
Starting a return
Email [email protected] with the order number and one line on the problem, plus the video for a damage claim. A person replies, usually within one working day, with the return address. Please wait for that reply before shipping anything back.