Terms of Service

These terms govern your use of this website and every order placed with Caltura Plaza, a sole proprietorship trading online from Sansar Chandra Rd, near Hotel Mandawa Haveli, Pink City, Jaipur, Rajasthan 302001, India. Using the site or buying from it means you accept them. They are read with our Shipping Policy, Refund and Returns Policy, Cancellation Policy, Payment Policy and Privacy Policy, and they are governed by Indian law — the Information Technology Act, 2000 (IT Act 2000), the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020 and the Digital Personal Data Protection Act, 2023 (DPDP Act 2023).

1. What we sell

We retail Measuring Tools online — digital and vernier calipers, laser distance meters and angle gauges. We are a retailer, not a calibration laboratory: we do not calibrate, certify, adjust or repair instruments. Orders are placed here and dispatched from Jaipur.

2. Using the site

Use it lawfully, give an accurate delivery address and a reachable phone number, and do not scrape or republish our listings and photography. If you open an account you are responsible for activity under it and for keeping the password private.

3. Prices, currency and tax

Prices are in Indian Rupees (INR) including any tax that applies. We trade below the GST registration threshold for individual sellers, so no GST is charged separately and no GST invoice is issued; a plain sale invoice travels in the parcel. Shipping is quoted before payment — free from ₹1,499, otherwise a flat ₹79. Prices, specifications and stock may change without notice.

4. Orders and our right to decline

An order is an offer to buy. Our confirmation email acknowledges receipt; the contract forms on dispatch. We may decline or cancel — refunding in full anything already paid — where stock has gone, a price or specification was published in error, the address cannot be served, or the order shows fraud markers.

5. Payment

UPI and Cash on Delivery only. We do not accept credit cards, debit cards, net banking, PayPal or any other wallet, and we never ask for or store card numbers, CVV codes, UPI PINs or banking passwords. The Payment Policy has the detail.

6. Delivery, cancellation and returns

Handling of 1 business day, delivery in 3–8 business days, free cancellation before dispatch and a 10 days return window are set out on the relevant pages, which form part of these terms.

7. Specifications, accuracy and calibration

Range, resolution and accuracy shown on a product page are the figures published by the maker for that instrument. They are stated as supplied and are not a guarantee of performance in your particular application. We do not supply calibration certificates, and nothing we sell should be described as traceably calibrated. Where your work requires certified measurement, have the instrument calibrated by an accredited laboratory after purchase.

8. Fitness for use

The tools we sell are general-purpose workshop and site instruments. Deciding whether a given resolution and accuracy is adequate for your task — and whether a measurement is safety-critical — is your responsibility, not ours.

9. Intellectual property

Text, descriptions, photography, layout, logo and the name Caltura Plaza belong to us or our licensors and are protected under the Copyright Act, 1957 and the Trade Marks Act, 1999. Do not copy or republish them commercially without written permission. Any third-party marks shown remain the property of their owners.

10. Limitation of liability

To the fullest extent permitted by law, and except as stated in these terms, the site and the products are provided without warranties of any kind, express or implied, including any implied warranties of merchantability, fitness for a particular purpose and non-infringement. We are not liable for indirect, incidental or consequential loss arising from use of this website or of any product — including loss arising from a measurement taken with an instrument bought here — whether based on warranty, contract, tort or any other legal theory. Nothing here limits liability that cannot lawfully be limited, and nothing removes your statutory rights as a consumer under the Consumer Protection Act, 2019.

11. Events outside our control

We are not responsible for delay caused by courier-network failure, flood, transport strike or government restriction. Where such an event prevents delivery entirely, we refund in full.

12. Changes

These terms may be revised; the version published on the day of your order governs that order.

13. Governing law and jurisdiction

Indian law applies, and disputes fall under the exclusive jurisdiction of the competent courts at Jaipur, Rajasthan.

14. Contact

Questions about these terms go to [email protected], answered during working hours — Monday – Saturday, 10:00 AM – 6:00 PM IST. Closed on Sundays and public holidays.